All shore excursions offered by Shore Excursioneer (herein defined as CMT) are based on good faith and trust between CMT staff, vendor and client.
Descriptions of excursions published by CMT are elaborated either directly by the vendor of CMT. If elaborated by CMT, authorization of the vendor was required prior to publishing. If your excursion does not reflect the description of CMT or in case of a complaint, the issue must be addressed/resolved with the local operator while you are on site. CMT may not be held responsible after the fact. For possible changes to a tour itinerary, vehicle, time, etc., please read below.
If you have questions about the meeting times, local times, meeting locations, etc., you must contact CMT before your cruise sailing departure. If your cruise ship makes a change to its itinerary or schedule in port, please try to contact CMT immediately, we will try to re-accommodate your excursion or/and departure time.
Client's bookings may not be confirmed until agreement to the statements above and agreement to these terms and conditions. Client's booking may not be confirmed until vendor confirms availability. Once availability is confirmed you will receive your electronic ticket by email (email address your provide in the booking process).
If your cruise ship does not visit the port of call or makes other changes that do not allow you to attend the booked excursion, CMT will guarantee a full refund. All changes must be communicated to CMT as soon as possible, no later than 14 working days after your booked excursion date. Please do NOT open a dispute or claim with paypal for a simple refund process as you may be charged up to $80.00 in fees by the payment company or similar, it is much better to just contact us and we take care of you.
CMT reserves the right to make changes to any of the published excursions without prior notice. These may be due to changes required by the vendor or quality or safety improvements. Some excursion pictures shown on our websites may be for informational purpose only and do not apply to a certain excursion.
Vendor reserves the right to make changes to itinerary, content, timing, etc., of the excursion at any time. Please keep in mind that these changes may be due to safety concerns due to weather, client's condition, change in timings, etc., and will be made with having your safety and well being in mind. Any and all of those changes if agreed or if changes take place during the excursion, possible refunds must be negotiated with the local operator. CMT does not provide any refund in this situation.
It is possible that vendor needs to make a change regarding equipment/vehicle availability, failure, etc. In this case please do not take the excursion if you do not agree to the change, otherwise, if you participate in the excursion, no refund will be granted. Any issues in this regards needs to be communicated to CMT as soon as possible and no later than 14 days after your excursion date.
If vendor decides to cancel the excursion due to weather conditions or similar, full refund is granted to client. Client must contact CMT within 14 working days of the excursion in order to qualify for a possible refund. If participants decides not to participate in an excursion or to abandon an excursion due to weather conditions, no refund will be granted.
If client fails to show up at the designated meeting location and time, no refund will be granted. If client decides to abandon the tour at a certain time, no refund will be granted and client is responsible for its own transportation back to the ship or next tour location, at client's expense.
In regards to a deposit or full payment refund for a client with a medical issue that prevents them from participating safety, the client must be present for the excursion and the operator determines the client may not participate - ears unable to clear for diving, body too large to fit into equipment, etc. This applies to the individual only and not the remainder of the group. The client must notify CMT within 14 business days after their excursion date to request a refund. CMT will verify the medical issue with the tour operator. The client may also email CMT a copy of a note from the ship's doctor due to illness.
If 2 or more participating excursions are booked and the MED (Multi Excursion Discount) applied (bookings need to be in same shopping cart), and all but one excursion is canceled for any reason (weather, ship's itinerary change, customer cancellation, etc), the MED discount will be lost and deducted from the amount to be refunded (regular price will apply to that excursion).
CMT is responsible to grant refund (minus the below-specified processing fees) if a certain excursion is canceled prior to the time specified in the excursion specific cancellation policy. Additional charges may apply if canceled later than the indicated timeframe as vendors have limited capacity and will not be able to fill your space after this time. All cancellations, partial cancellations and refunds made after 55 days of booking are subject to a PayPal processing fee of approximately 5% (applied to online booking payment only) as determined and automatically applied by PayPal. Cancellations made within the 55 days time frame of booking are not subject to any fees.
All cancellations must be sent by email to firstname.lastname@example.org, using the same email registered during the booking process.
Chargebacks that are decided in favor of CMT may are subject to an administration processing fee of $50.00, charged to the client's credit card (unauthorized chargeback).
Any promotions or coupon discounts published or offered are not valid with other promotions such as the MED, Multi Excursion Discount.
Please take note that the ship's staff, agents or managers are not authorized to change or cancel any excursion booked with CMT. CMT's excursions are independent from the cruise ship excursions and if one or more, or similar excursions are canceled by the ship it does not mean that CMT's excursion is canceled. You will be required to meet the vendor at the agreed excursion meeting location to see if your excursion is canceled.
Refunds can only be processed if a valid credit card or bank account is linked to the PayPal account.
Any group rates provided by CMT are based on the amount of participants of the quote, no refunds will be available if less than the amount of participants agreed to participate in the excursion. If part of a group cancels and a discount was applied to a specific number of group members, the discount will be lost and deducted from the refunded cancellations.
If one or more participants in your party have limited mobility conditions, please let us know so we can try to make the necessary arrangements for participation. If CMT is not informed of any of these or similar conditions, we cannot guarantee participation or satisfaction and therefore do not grant any refund.
Each client is responsible for verifying the excursion's minimum age requirement, restrictions, etc. If one or more of these requirements or restrictions are not fulfilled, no refund will be granted if participation is denied on site by vendor. These conditions and restrictions are designed for your safety and well-being and in many times are part of local legal and/or insurance and/or certification or similar requirements.
CMT is acting as a booking agent and therefore is not responsible for any loss, damage, injury, costs or delays resulting from your use of tour services. If any of the above issues occurred on your excursion you will be required to contact your excursion vendor for any responsibility or claim issues. Although we intend to only offer safe excursions provided by professional vendors, any accident or loss of belongings may occur. We recommend following the vendor's rules, regulations, and recommendations. Any lost belongings are sometimes difficult to retrieve after your excursion; we recommend checking after each excursion location and excursion for your belongings. Vendor reserves the right to apply charges for any excursion equipment lost or damaged if rules, regulations or recommendations are not properly followed. For any of these issues, CMT will refer directly to vendor for follow up.
Prices shown on CMT website are in United States Dollars. If purchased in another currency, CMT is not responsible for the currency exchange rate applied by the payment processing company or companies. CMT reserves the right to change the price of an excursion at any time. Any bookings processed/confirmed before a price changed will be respected their price at the time of booking with the exception of third party service provider price increases to a local operator. CMT reserves the right to eliminate saved shopping cart items (not paid excursions), in case of price increase.
The client has read these terms and conditions and agrees with them.
QUESTIONS or SUGGESTIONS? Contact us during office hours (Monday through Friday 8AM to 9PM, Saturdays and Sundays from 8AM to 4PM):
Headquarters - Cozumel, Mexico
Local Tel: ++52-987-869-1662
Toll Free: 866-317-2999 (from US and Canada)